Terms of service
1- General:
www.runalytics.es is an Internet domine, registered by the Asociación Instituto de Biomecánica de Valencia, also known as IBV, VAT NUMBER ES G96361555, located in the Universidad Politécnica de Valencia, Edificio 9C, Camino de Vera S/N, 46022 Valencia (Spain).
These general sales conditions are strictly applied to every sale of products made in www.runalytics.es.
Every transaction processed through www.runalytics.es, necessarily implies as an essencial, decisive and indispensable condition, the complete agreement on the part of the Customer of the sales General Conditions of www.runalytics.es, valid the day in which the related order is processed. Furthermore, the customer's acceptance of the present conditions implies their application to the related order, as well as to every subsequent order, except in those cases in which new conditions be published by www.runalytics.es. The fact that www.runalytics.es does not appeal at any time any of these conditions, will not mean, in no case, to refuse to require them in the future or the past.
Governing law and competent jurisdiction. The interpretation and execution of these conditions, as well as every consequent act, will be subjected to Spanish laws, except in the case of opposite public order regulations.
2- Prices:
The prices published in www.runalytics.es are in Euros and valid except in case of typing error. All prices include the corresponding taxes in the day of the order. Every tax variation will be applied automatically to the prices of the products commercialized in www.runalytics.es. Product offers in www.runalytics.es will be displayed in "Offers" section or will be indicated in the product description and will be valid while displayed in the website , unless stated otherwise.
3- Payment methods:
At the moment of the order confirmation, customer may choose to pay the purchase by the following methods:
1. Credit/ debit cards by security payment system
2. Paypal
3. By BANK TRANSFER (this way of payment may have extra charges to cover administrative costs). The bank account of Custom Goods, S.L. for payments is:
BANKIA
IBAN ES11 2038 6548 1660 0003 1825
SWIFT CAHMESMMXXX
It is necessary to indicate the order confirmation number in the concept of the bank transfer.
Explanatory note: All the commissions and charges originated by the bank transfer will be assumed by the customer. The amount paid to Custom Goods, S.L. will be free of commissions.
Please send a copy of the proof of payment to Custom Goods, S.L. by FAX or E-MAIL, including your full name and the order confirmation number. Fax: +34 963 879 169. Email: customgoods@customgoods.es
4- Product:
The offers included in www.runalytics.es are valid within limit of the available stock. www.runalytics.es owns the right to modify the selection of products according to the conditions established by its suppliers. The pictures, logos and descriptions of the products offered are only tentative and do not commit in no way to the seller.
5- Shipment:
1. The purchased products will be delivered to the address and person specified in the order.
2. By default, invoices will be send to the email address indicated by the customer in his registration in www.runalytics.es
3. No shipping or delivery will be issued on Saturdays, Sundays and bank holidays.
4. Any delay will not mean any cancellation of the order, or any monetary compensation.
5. An order is considered to be delivered at the moment in which the carrier delivers the package or packages to the customer, and receipt document is signed by the customer. It is responsability of the customer to verify the conditions of the goods at the time of receipt and indicate any defect in the delivery note.
6. www.runalytics.es informs that every international shipment may be subjected to importation taxes, customs duties and importation rights by the country of destination, which will be assumed completely by the customer.
6- Reimbursement and cancellations policy
6-1. Product return:
Before returning an order, you will have to communicate it to our Customer Relations Department, by any of these channels:
1. By Email: customgoods@customgoods.es or
2. By phone, calling +34 96 193 81 81
If the good has any defect or does not correspond to your requested order, Custom Goods, S.L., will pay for the expenses of the return and the costs of the new shipping.
6-2. Cancellation of the order:
If the cancellation of the order is received before the shipment, the customer will not have any extra charge. If this cancellation is received after the shipping, the customer will have extra charges, for the shipping costs and the return of the goods.